Please refer to the link:This Copy for further information.

If your AS DI 4020 / AS DI 2020 had connected to PC through USB1.1, but not USB2.0 connectivity, or the ADF D-Sub 44 pin cable did not connect with scanner well, by this way, you will see the Scan Source in ScanWizard DI list "Flatbed " in the selection only.

If your AS DI 4020 / AS DI 2020 had connected to PC through USB2.0 connectivity, but Scan Source in ScanWizard DI still list "Flatbed " in the selection. By this way, please make sure ADF D-Sub 44 pin cable is connected with scanner as below illustration.

Normally, the Scan Source in ScanWizard DI shall list the selection as below illustration.

Please refer to the link:This Copy for further information.

If USB 1.1 cable is connected to USB 2.0 port from PC to USB 2.0 scanner, it will slow down the data transmission speed of USB 2.0 bus.

How to tell the difference between USB 1.1 cable and USB 2.0 cable ? please refer to the link : This Copy for further information.

Please refer to the link : This Copy, it will tell you the procedure how to select the file saving format in Scan To Button and in OCR Button, and then enable the setting of " Save multiple images as a single file " in stand alone version of ScanWizard 5.

ScanWizard Pro V7.71 and ScanWizard 5 V7.71 can support to fix an error code -1 issue as the link : This Copy in Mac OS Snow Leopard ( 10.6.3 ) system. 
ScanWizard Pro V7.71 can support the following scanners to work under Mac OS X ( 10.3.x ~ 10.6.x ) system.
ScanMaker E900, ScanMaker i800, ScanMaker i900, ScanMaker 9800XL, ScanMaker 1000XL, ArtixScan F1 and ArtixScan M1.
You can link to Microtek URL at http://ww1.microtek.com.tw/download/swpro_771.dmg, and then download English version of ScanWizard Pro V7.71, file size : 29.1M Bytes, from there. ( MSP V3.03 and IT8 Installer V3.14 can work with ScanWizard Pro V7.71 under Mac OS Snow Leopard system. )

ScanWizard 5 V7.71 can support the following scanners to work under Mac OS X ( 10.3.x ~ 10.6.x ) system.
ScanMaker s450, ScanMaker s480, ScanMaker s280, ScanMaker 5800, and ScanMaker 6000.
You can link to Microtek URL at http://ww1.microtek.com.tw/download/sw5_771.dmg, and then download English version of ScanWizard 5 V7.71, file size : 50.4M Bytes, from there.
Please refer to an instruction in This Copy, and then understand the procedure to install ScanWizard 5 V7.71 into Mac OS X system.

Please change the setting of Attribute from Photo to Text in ScanWizard DI, and then the function of Blue Casting Removal will be applied in preview image and in scanned image afterwards.

Please refer to the link:This Copy for details.

Scanner driver S/W:ScanWizard 5 V6.20 and its later version. Scanner driver S/W:ScanWizard DI V1.42 and its later version. Scanner driver S/W:ScanWizard Pro V7.03 and its later version.

The scanner drivers mentioned above can support Microtek scanners to work under Window Vista 32 bit & 64 bit sytem via USB cable connection; also, they can support Microtek scanners to work under Windows Vista 32 bit system via FireWire cable connection.

P.S. : If you want to keep your Microtek scanner to work under Windows Vista 64 bit system through FireWire connectivity, you shall get the hot fix : 922498 from Microsoft at first, and then install this hot fix into Windows Vista 64 bit system. Please link to URL at http://support.microsoft.com/kb/922498/en-us for detailed information.

Adaptec 29320ALP is the suggested SCSI card that can support Microtek scanners to work under Windows Vista ( 32 bit & 64 bit ) system through SCSI connectivity.

For those Microtek scanner models which did not include approved driver of Windows Vista from Microsoft, ScanWizard 5 V6.31 is the last version of scanner driver S/W that can support these scanner models to work under Windows Vista system through USB / FireWire connectivity.

As to the supported scanner models in ScanWizard 5 V6.31, please refer to the information in This Copy for details.

The following information will show you how to download scanner driver S/W : ScanWizard 5 V6.31 from Microtek website, and then install it into PC Windows Vista system.

If you need ScanWizard 5 V6.31, you can link to Microtek website at http://ww3.microtek.com.tw/eu/modules/tinyd0/index.php?id=2 ( select OS : WinXP at first, next, select Product : ScanMaker xxxx, after that, click " GO! ". ), and then download scanner driver S/W : ScanWizard 5 V6.31 and its optional files SW5Help V1.04 from there. ( In the supporting list of ScanWizard 5 V6.31, it contains Windows Vista Approved Driver for ScanMaker s450 and ScanMaker s480 only. )

Most of Microtek scanners did not claim logo certification of Windows Vista from Microsoft yet; therefore, please refer to the information in This Copy, and keep your Microtek scanner to work under Windows Vista system. ( If Windows Vista system claim logo certification of Windows Vista driver for linking device, please browse it to C:\Windows \ Inf. )

When you install or un-install a Microtek scanner software under the PC Windows system, the scanner can not be connected with the PC via USB cable or FireWire cable; otherwise, the driver installation or un-installation procedures will be affected. Please pay extra attention to this point of views.

Please follow the instructions below to install the Miroteck software under PC Windows system:
1. First of All, make sure that the USB / FireWire cable dose not connect the scanner with the PC; then, make sure your scanner has been turned off.
2. Make sure that you have removed the old version of Microtek scanner driver from your PC Windows system.
3. Download the new version of scanner software : ScanWizard 5 V6.31 from Microtek website at http://ww3.microtek.com.tw/eu/modules/tinyd0/index.php?id=2. After that, install this software into your PC Windows system.
4. To download Help file SW5Help V1.04 from Microtek website at http://ww3.microtek.com.tw/eu/modules/tinyd0/index.php?id=2. After that, install this file into your PC Windows system.
5. Turn on your scanner, and then connect the scanner with your PC via an USB / FireWire cable.
6. Restart your PC Windows system again.

P.S. : While you install ScanWizard 5 V6.31 under Windows Vista / XP / 2K system, the user shall log in with administrator's privilege.

ScanWizard 2.60 supports most of discontinued manufacturing Microtek scanners to work under WinXP / 2K / ME / 98 system. You can link to Microtek website at http://202.39.72.2/Singapore/Web/driver-page/discontinued.php, and download scanner driver S/W : ScanWizard 2.60 from there. For more information, please refer to the link : This Copy. In this site, you can find out where to download ScanWizard 2.60 , driver for SM3630 and driver for SM3730 from there. Most of Microtek discontinued manufacturing scanners did not claim the logo certification of WinXP from Microsoft before; therefore, please refer to the link : This Copy for further information, and then keep your Microtek scanner work under Windows XP system. P.S. : The most important is to make sure the installed scanner driver S/W can support your Microtek scanner to work under Windows XP system.

Some of Microtek's dis-continued manufacturing scanners did not claim the logo certification of WinXP from Microsoft before; therefore, please refer to the link : This Copy for further information, and then keep your Microtek scanner work under WinXP system. P.S. : The most important is to make sure the installed scanner driver S/W can support your Microtek scanner to work under Windows XP system.

Please refer to the link: This Copy for further information.
P.S. : The function of removing the blue casting from scanned images of a white-copy paper is availabe in ScanWizard 5 V5.92 or its later version.

Please refer to the link: This Copy for further information. P.S. : The compressing function for PDF / TIF files is availabe in ScanWizard 5 V5.95 or its later version.

ScanWizard DI V1.30 or its later version support the function of auto-crop & auto-deskew for AS DI 2010. For the issue related to how to resize PDF files, please refer to the link: This Copy for more information.

When the PC Windows system detects that there is not a proper scanner driver for the inastalled Microtek scanner, you will see an exclamation mark showed in front of USB Scanner in Imaging devices as following illustration. If this happened, please point your mouse at the graph of the USB Scanner and click the right button, highlight [color=993300] Update Driver Software[/color] from options and choose it. Then, your PC Windows system will search proper drivers for the connected scanner automatically. ( Or you can browse the location of scanner driver to C:\WINDOWS\system32 or C:\WINDOWS\inf manually. )
[img]http://ww3.microtek.com.tw/tw/uploads/faq/images/sw5_update_driver.jpg[/img]
If the procedure mentioned above does not work, point your mouse at the graph of the USB Scanner and click the right button, highlight [color=993300] Uninstall [/color] at first, and then choose [color=993300] Scan for hardware changes [/color] as shown below. your PC Windows system will search proper drivers for the connected scanner again.
[img]http://ww3.microtek.com.tw/tw/uploads/faq/images/sw5_uninstaller_howto.jpg[/img]
Once again, If the procedure mentioned above do not work, you might have possible defective problems listed as the followings :
a. A scanner H/W problem.
b. An USB cable problem
c. The scanner driver S/W installed is not the right version for this Microtek scanner.

When you install or un-install a Microtek scanner driver software under the PC Windows system, the scanner should not be connected with the PC via USB / FireWire cable; otherwise, the driver installation or un-installation procedures will be affected. Please pay extra attention to this point of views. While you install a new version of ScanWizard 5 into your PC Windows system, if you do not read the information shown below:

Please refer to the link: This Copy for further information. It will tell you there the procedure about how to run Regedit.exe and how to remove the old version of ScanWizard 5 and its OCR Engine from Registry Editor. P.S. : While you install scanner driver software under Windows Vista / XP / 2K system, the user shall be able to log in with the administrator's privilege.

The customer can not use Microtek Scanner ICC Profiler ( MSP ) V3.041 or its prior version to create a new ICC Profiler with Kodak IT-8 target if their PC had Quad CPU in it.
Please refer to the link:This Copy for further information.

MSP V3.10 or its later version is the solution to fix this Kodak ICC color Library crash problem.

If the customer needs MSP V3.10 or its later version, the customer can link to Microtek URL at http://ww3.microtek.com.tw/eu/modules/tinyd0/index.php?id=2 for download.

MSM25w.dll is a certificated WIA driver of ScanMaker s460 for Windows XP system. It located at C : \ Windows \ System 32 after ScanWizard 5 is installed into Windows XP system.

MSM25W2.dll is a certificated WIA driver of ScanMaker s460 for Windows 7 and Windows Vista system. It located at C : \ Windows \ System 32 after ScanMaker s460 linked with PC under Windows 7 / Vista system at the first time.

ScanWizard 5 V6.50 or later version can support ScanMaker s460 to work under Windows Vista ( 32 bit & 64 bit ) / XP ( 32 bit ) / 2000 / 98SE system through an USB2.0 connectivity.

ScanWizard 5 V6.64 or later version can support ScanMaker s460 to work under Windows 7 ( 32 bit & 64 bit ) / Vista ( 32 bit & 64 bit ) / XP ( 32 bit ) / 2000 / 98SE system through an USB2.0 connectivity.

Please refer to the link:This Copy for further information.

Scanner driver software: ScanWizard 5 V6.30 or its later version。 Scanner driver software: ScanWizard DI V1.42 or its later version。 Scanner driver software: ScanWizard Pro V7.03 or its later version。 Scanner softwares mentioned above can support Microtek scanners to work under Window Vista 32 bit & 64 bit sytem via USB cable connection, and can support Microtek scanners to work under Windows Vista 32 bit system via FireWire cable connection.
P.S. : If you want to keep your Microtek scanner to work under Windows Vista 64 bit system through FireWire connectivity, you shall get the hot fix : 922498 from Microsoft at first, and then install this hot fix into Windows Vista 64 bit system.  Please link to URL at http://support.microsoft.com/kb/922498/en-us for detailed information. 

Adaptec 29320ALP is the suggested SCSI card that can support Microtek scanners to work under Windows Vista ( 32 bit & 64 bit ) system through SCSI connectivity.

P.S. : While you install scanner software under Windows Vista / XP / 2K system, the user shall be able to log in with the administrator's privilege.

Please refer to This Copy and it will tell you how to do settings for ScanWizard 5 and how to keep ScanWizard 5 run under Mac OS X system with a limited user account.

P.S. : While you install softwares under Mac OS X system, the user shall log in with the administrator's privilege.

If you want to use the feature One Pass Scan for Multiple Jobsin Advanced Control Panel of ScanWizard 5, the Color Type, Resolution, and Scalingsetting in Settings Window shall be the same for each of scan job in Scan Job Queue window, or One Pass Scan for Multiple Jobsin Scan Job Queue window will be gray-out and can not work. Please refer to the This Copy for more information.

Auto Crop in Photo Mode is available in MSC ( Microtek Scanner Configuration ) and in Standard Control Panel of ScanWizard 5. Auto Crop in Film Mode is available in Advanced Control Panel of ScanWizard 5. Please refer to the link: This Copy for more information.

Please refer to the link: This Copy for further information.

If you want to keep your Microtek scanners work under Windows XP Pro 64 bit system, please make sure the installed Microtek scanner driver S/W ( ScanWizard 5 / ScanWizard Pro / ScanWizard Pro Tx ) include approved driver of Windows XP or Windows Vista for their supported scanners at first.

You shall get the hot fix : KB902390 and KB922498 from Microsoft, and then install these two hot fix into Windows XP Pro 64 bit system, after that, Microtek scanner driver S/W for Windows XP or for Windows Vista will support your Microtek scanners to work under Windows XP Pro 64 bit system through USB / FireWire connectivity.

ScanWizard 5 V6.60 implement the function of ABC ( Auto Background Correction ) and apply Blue Cast removal function for Text Document in photo mode of ScanWizard 5.
The function of ABC will apply Blue Cast removal function for Text Document automatically, while the customer select to do Image Overview in Advanced Control Panel of ScanWizard 5 V6.60, or while the customer select to do Image Preview in Standard Control Panel of ScanWizard 5 V6.60. ( The feature of ABC can not apply Blue Cast removal function for Control Panel of Buttons in MSC ( Microtek Scanner Configuration ) automatically. )
Please refer to the link:This Copy for further information.

ScanWizard 5 V5.92 ~ V6.54 used different algorithm for removing blue casting from scanned image of white copy-paper in setting of Advanced Control Panel, Standard Control Panel and MSC ( Microtek Scanner Configuration ) manually.
Please refer to the link:This Copy for further information.

Please refer to the link: :This Copy for further information. P.S. : If it is the first time to use the SD card in your Take-it MV500, please format the SD Card in your MV500 before using the SD card to record any Photo and Video / Audio clips. Otherwise, the files saved in your SD card may be lost. Ensure that you always back up the data in SD card first before performing any formatting actions in your MV500.